Job Title: Customer Experience Retail Specialist
Company: Instacart ★★★☆☆ 2.8
Location: United States (Remote) • Flex First
Pay: 38,000–48,000/year (varies by state) • Type: Full-time
Posted: April 10, 2025 | Applicants: 200+
About Company
Instacart is revolutionizing the grocery industry by connecting communities through food. As a Flex First company, we empower employees to work where they thrive—whether remotely, in-office, or at a coffee shop—while fostering collaboration through in-person events. Our mission is to deliver essential services to millions while creating flexible earning opportunities for shoppers.
What You’ll Do
- Retailer Support: Resolve inquiries via email, phone, and other channels with empathy and professionalism.
- Problem-Solving: Diagnose pain points, provide tailored solutions, and collaborate with internal teams (Product, Engineering) to escalate complex issues.
- Process Improvement: Identify trends in Retailer feedback to refine support strategies and enhance partner experiences.
- Relationship Building: Foster trust with Retailers through proactive communication and partnership.
What They Offer
- Competitive Pay:
- CA, NY, CT, NJ: 46,000–48,000/year
- WA: 44,000–46,000/year
- OR, DE, MA, MD, VA, CO, TX, IL, HI + others: 42,000–44,000/year
- All other states: 38,000–40,000/year
- Benefits: Health insurance, 401(k) matching, paid parental leave, and flexible remote work.
- Career Growth: Opportunities to advance in customer experience, retail operations, or product teams.
Requirements
- Minimum:
- High school diploma or equivalent.
- 1+ years in customer service, troubleshooting multi-channel inquiries (phone/email).
- Proficiency in CRM systems and Microsoft Office.
- Preferred:
- E-commerce or retail operations experience.
- Self-starter mindset with strong interpersonal skills.
Why Join Instacart?
- Impact: Shape the future of retail partnerships and customer experiences.
- Flexibility: Work remotely while staying connected through team events.
- Culture: Join a mission-driven team passionate about innovation and community.