Remote Jobs - HR Service Center Representative - Remote (EST)

Job Title: HR Service Center Representative
Company: AllSTEM Connections ★★★☆☆
Location: Remote (EST) • Type: Contract (3-Month, Potential for Full-Time Conversion)
Pay: $15.00–$19.00/hour
Posted: April 9, 2025 | Applicants: 200+

About AllSTEM

AllSTEM Connections is a leading staffing and recruiting agency specializing in connecting talented professionals with innovative organizations. We are committed to fostering a supportive and inclusive work environment while delivering exceptional service to our clients and candidates.

Join us as an HR Service Center Representative to support Distribution and Fulfillment Centers. This role offers the opportunity to work remotely while making a meaningful impact by addressing HR-related inquiries and ensuring compliance with federal and state regulations.

What You’ll Do

• Customer Support: Handle 30–40 inbound calls daily, providing guidance on HR policies, leaves of absence, pay coordination, and job protection.
• Communication Channels: Respond to inquiries via phone, email, and internal reporting tools, ensuring timely and accurate resolutions.
• Case Management: Document call summaries and resolutions using the ServiceNow case management system.
• Leave Administration: Manage leave of absence processes, ensuring compliance with FMLA, ERISA, state disability, family leave laws, and company policies.
• Workload Prioritization: Use dashboard reports to manage and prioritize tasks effectively.
• Policy Reference: Utilize internal resources and policy documents to provide accurate and compliant information.
• Special Projects: Assist with cross-functional tasks and special projects as needed

What They Offer

• Pay Rate: $15–$19/hour (based on skills and experience).
• Work Schedule: 12:00 PM – 8:00 PM EST (Monday–Friday).
• Potential for Growth: Opportunity for full-time conversion after the 3-month contract period.
• Remote Work: Fully remote position with flexibility to work from home.

Requirements

• Education: High school diploma required; Bachelor’s degree preferred.
• Experience:
  • 1–2 years of customer service or HR-related experience preferred.
  • Familiarity with HR policies, procedures, and systems (e.g., FMLA, ERISA).
  • Experience with case management systems like ServiceNow is a plus.
   
• Skills:
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • Strong communication, follow-through, and problem-solving abilities.
  • Ability to work independently in a fast-paced, high-call-volume environment.

Why Join AllSTEM?

• Impact: Play a vital role in supporting employees and ensuring compliance with HR regulations.
• Flexibility: Work remotely with a consistent schedule and potential for long-term employment.
• Growth Opportunities: Gain valuable HR experience and exposure to diverse projects.

How to Apply

Submit your application today! Due to high application volume, only qualified candidates will be contacted for interviews.

Pro Tip: Highlight your experience with HR policies, case management systems, and customer service to stand out.

Apply Now