Remote Job - Patient Billing Representative - USA

Job Title: Patient Billing Representative - Remote
Company: CareCentrix ★★★☆☆ 2.8
Location: 100% Remote (EST Hours)
Pay: $17.50/hour + Monthly Bonus Incentives • Type: Full-time
Posted: April 10, 2025 | Closes: Open Until Filled

About CareCentrix

CareCentrix is a leading healthcare coordination company dedicated to improving patient outcomes through compassionate service and innovative solutions. We prioritize a culture of empathy, teamwork, and professional growth, offering remote roles that blend flexibility with meaningful impact.

What You’ll Do

• Patient Support: Resolve 30–35 inbound calls daily from patients, providers, and health plans, addressing billing inquiries and financial responsibilities.
• Billing Expertise: Explain benefits, process payments, and offer financial assistance options (e.g., payment plans).
• Problem-Solving: Navigate dual monitors and multiple applications to troubleshoot billing issues, escalating complex cases as needed.
• Compliance: Adhere to HIPAA/PHI policies and meet performance goals in call quality, attendance, and adherence.

What They Offer

• Pay & Incentives: $17.50/hour + monthly bonuses; growth potential within the pay range.
• Benefits:
  • Health, dental, vision insurance with HSA and FSA employer contributions.
  • 401(k) matching, generous PTO, paid parental leave, and tuition/exam reimbursement.
  • Wellness perks: Free virtual fitness training, Walgreens discounts (up to 25% off).
• Career Growth: Advancement opportunities, skills training, and access to earned wages via PayActiv.
• Work Environment: Fully remote role with a supportive team culture.

Requirements

• Education: High school diploma or GED (required).
• Experience:
  • 1+ years in customer service (call center environment).
  • 1+ years in healthcare/medical billing (preferred).
• Skills:
  • Proficiency in Microsoft Office, dual monitor navigation, and data entry (30+ WPM).
  • Strong empathy, active listening, and problem-solving abilities.

Schedule & Training

• Training Period: 4–6 weeks (Mon–Fri, 8:00 AM–4:30 PM EST).
• Post-Training Shift: Mon–Fri, 9:30 AM–6:00 PM EST.

Why Join CareCentrix?

• Impact: Play a vital role in patient care and financial wellness.
• Flexibility: 100% remote work with a focus on work-life balance.
• Community: Collaborative culture that values joy and teamwork.

Apply Now